Terms and Conditions B2B

1. General Provisions

1.1. These general terms and conditions govern the relationships between contractual parties for purchases made in the online store www.najada.games/b2b
1.2. The seller and operator of the online store is Fantasy Cards s.r.o., with its registered office at Ondříčkova 2166/14, 130 00 Prague 3, Company ID: 24257478, VAT ID: CZ24257478 (hereinafter referred to as the "seller" or "Fantasy Cards"). The seller is a VAT payer.
1.3. A buyer cannot also be a consumer; the e-shop is intended only for entrepreneurs acting within the scope of their business activities, which is a condition for the validity of the purchase agreement
1.4. All relationships between Fantasy Cards and the customer that are not governed by these terms and conditions are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code").
 

2. User Account

2.1. Based on the buyer's registration on the seller's website, the buyer can access their user interface. From this user interface, the buyer can order goods (hereinafter the "user account").
2.2. Filling out the registration form is a request for the creation of a new user account. The seller may reject this request without providing a reason. The seller will respond via email.
2.3. During registration and ordering, the buyer must provide accurate and truthful information. Any changes to these details must be reported to the seller before placing any further orders. The seller considers the details provided by the buyer to be correct.
2.4. Access to the user account is secured by a username and password. The buyer must maintain confidentiality regarding this information.
2.5. The seller may cancel the buyer's user account, especially, but not exclusively, if it has not been used for more than 12 months or if the buyer violates their contractual obligations.
 

3. Purchase Agreement

3.1. The goods offered in the e-shop are a proposal to conclude a purchase contract (by making an offer). Creating an order via an order form, the purchaser makes a binding offer to enter into agreement. The resulting purchase contract can only be altered or terminated on the basis of an agreement between the parties or on legal grounds.
3.2. The seller reserves the right to cancel the order or a part of it in the following circumstances: either the goods are not being produced or supplied anymore, or the supplier's price has significantly changed, or the price of the goods are obviously erroneous, or in the case of stock error. In the case of single cards, the seller reserves the right to limit the number of single cards to 4 copies of a card with the same name. In the event that the purchaser has already paid a part or the whole amount of the purchase price, the amount will be refunded.
3.3. By completing the order, the buyer expressly agrees to pay for the goods.
3.4. The buyer is obliged to accept and pay for the goods. The buyer is also obliged to check the goods upon receipt.
3.5. The seller will issue a tax document – an invoice – which will be delivered either with the goods in paper form or via email.
3.6. According to Act No. 235/2004 Coll. on Value Added Tax, the seller must ensure the authenticity, integrity, and readability of the tax document. Changes to issued tax documents are not allowed. For this reason, it is not possible to change the customer's details on a tax invoice that has already been issued. Once the buyer has entered these data into the system, they cannot be changed again.
3.7. Ownership of the goods transfers to the buyer upon receipt and full payment. For bank transfers, payment is complete upon crediting the seller's account.
3.8. Risk of damage passes to the buyer upon receipt. If the buyer does not accept the goods, the risk transfers at the moment they could have accepted them. This does not apply when the receipt is refused because of visible damage of the goods.
3.9. If the buyer fails to collect the goods, the seller may charge additional shipping costs and require prepayment for future orders.
3.10. The purchase agreement is concluded in the language used by the buyer in the order form.
 

4. Purchase Price

4.1. The purchase price is based on the current price list shown on the seller's website at the time of the order.
4.2. Prices are usually displayed with VAT. For EU VAT-registered buyers outside the Czech Republic, prices are shown without VAT, and purchases are made under the reverse charge mechanism. If a buyer with a registered office in a Member State other than the Czech Republic becomes a VAT payer after creating a user account, he is obliged to inform the seller immediately before placing any new order.
4.3. The seller reserves the right to change prices unilaterally.
4.4. Discounts are at the sole discretion of the seller and can be revoked at any time.
4.5. For bank transfers, the purchase price is due by the due date on the invoice unless agreed otherwise.
 

5. Rights from Defective Performance

5.1. If the received goods have defects (e.g., missing agreed qualities, not suitable for intended purposes, incorrect quantity), the seller is liable.
5.2. In the case of defects in the goods resulting from the paragraph above, the buyer may demand delivery of new goods without defects, unless this is unreasonable due to the nature of the defect. If the defect relates only to a part of the goods, the buyer may only demand replacement of the part; if this is not possible, the buyer may withdraw from the contract. If this is disproportionate in view of the nature of the goods, in particular if the defect can be rectified without undue delay, the buyer is entitled to have the defect rectified free of charge.
5.3. If the buyer does not withdraw from the contract or does not exercise the right to delivery of new goods without defects, to replacement of a part or to repair, they may demand a reasonable discount. The buyer is entitled to a reasonable discount even if the seller cannot supply new goods without defects, replace a part or repair the goods.
5.4. Unless stated otherwise, the buyer can claim defects within twelve months of receipt.
5.5. The seller is not liable if the buyer knew of the defect or caused it.
5.6. Used goods are covered only for defects beyond normal wear. Discounted items are not covered for known defects.
 

6. Complaints

6.1. If the buyer discovers a defect not caused by misuse, they may file a complaint.
6.2. The customer is obliged to make a written complaint about incorrect quantities and obvious defects in the goods immediately, but no later than 48 hours after receipt of the goods. In the complaint, the customer is obliged to describe how the defects manifest themselves.
6.3. The buyer can submit a complaint by e-mail to the seller's email address [email protected]. When filing a claim, the buyer should provide the seller with his contact details, a description of the defect and a request for the method of handling the claim. To speed up communication, it is advisable to provide the order number. The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase).
6.4. The time limit for handling the complaint is calculated from the moment of filing (notification) of the complaint. The seller is obliged to decide on the complaint without delay, at the latest within three working days, or if a professional assessment is required to make a decision. The information about the need for a professional assessment shall be communicated to the buyer within this period. The seller shall settle the complaint, including the removal of the defect, without undue delay, at the latest within 30 days of its submission.
6.5. If the defect cannot be fixed, the buyer may request a discount or withdraw from the contract.
6.6. Replacement of the goods or withdrawal from the contract cannot be requested if the buyer cannot return the goods in the condition in which they received them. This does not apply if:
 - there has been a change in condition as a result of an inspection for the purpose of detecting a defect in the item;
 - the defect could not have been discovered without an irreversible change in condition; or
 - the buyer has not caused the impossibility of returning the item in its unaltered condition by an act or omission.
6.7. Complaints must be made without undue delay after discovering the defect.
 

7. Withdrawal from the Contract

7.1. The seller is entitled to withdraw from the purchase contract if the buyer is in delay with the payment of the purchase price of the goods longer than the due date, which is specified in the order confirmation by e-mail or on the invoice according to point 3.5.
7.2. The buyer cannot withdraw from a properly delivered, defect-free order.
7.3. If a gift was provided with the purchase, the gift agreement becomes void upon contract withdrawal.
 

8. Customer Credit, Coupons, and Promotions

8.1. Customer credit works like a discount. It can be used by the buyer when making a purchase in the seller's online store. Customer credit can be used for any order, but it cannot be transferred or exchanged for physical money.
8.2. In the case of a purchase using a discount coupon, the value of the discount coupon will be deducted from the price of the goods. If the value of the coupon is higher than the price of the goods, the coupon cannot be refunded or exchanged for money. The coupon can only be used once. In the event of a claim or withdrawal from the purchase contract where the goods were paid for with a coupon, the seller will refund the value of the coupon to the buyer by means of a replacement coupon.
8.3. Discounts, promotions, and coupons cannot be combined unless stated otherwise. Only one discount can be applied per order.
 

9. Final Provisions

9.1. Details on how the seller processes the buyer's personal data are outlined in the "Privacy Policy." The buyer acknowledges their obligation to provide accurate information.
9.2. The legal relationship between the seller and the buyer is governed by the law of the Czech Republic.
9.3. If the relationship between the seller and the buyer contains an international element, the parties agree that the relationship is governed by Czech law.
9.4. These terms and conditions are valid in the wording stated on the seller's website on the date of conclusion of the purchase contract.
9.5. The seller is entitled to unilaterally change these terms and conditions.

Last updated: in Prague on 11.1.2025